Map export stalls at 92%3 similar reports grouped
GROUPED AI-RUN SUPPORT OPERATIONS SOUTH AFRICA
Keep every mining software issue moving.
MicaRook keeps tickets organised, repeat issues connected and follow-through on track—so your team can respond consistently and spot patterns sooner.
Built for mining software. Human-led on mine planning and safety.
Issue deskSUPPORT OPERATIONS
SAMPLE QUEUETODAY’S FOLLOW-THROUGH
Issues, with context.
Points shift after syncReproduction steps prepared
READYWest portal loads blankOwner tracked · update drafted
DUE SOONOwner + deadlineKept in view
THE SUPPORT LOOPFROM FIRST REPORT TO CUSTOMER UPDATE
The follow-through
around every ticket.
Practical support operations for specialist software teams—clearer handoffs, useful context and fewer loose ends.
01
Watch the incoming queue
Keep new customer tickets visible, organised and ready for the right person to review.
02
Connect recurring issues
Group related reports so your team can see when separate tickets point to the same problem.
03
Prepare reproducible reports
Turn the available context into clear steps, affected versions and details for investigation.
04
Keep follow-through moving
Track owners and deadlines, then prepare customer status updates for your team to send.
A CLEAR LINE OF RESPONSIBILITYAI handles the follow-through.
AI handles the follow-through.
People keep the decisions.
MicaRook helps organise support work and prepare clear updates. Your people review customer communication and retain every mine-planning, production and safety decision.
MICA ROOK SUPPORTS
- Group related reports
- Prepare reproducible bug reports
- Track owners, deadlines and updates
YOUR TEAM DECIDES
- Mine planning and operations
- Safety and production decisions
- What gets sent to customers
FOR MINING SOFTWARE TEAMSMake the support queue
Make the support queue
easier to move through.
Tell us where tickets get stuck. We’ll start with your support workflow.
micarook-3@polsia.app